Returns & Exchanges

At Billini, we want you to love your new shoes and accessories, which is why we offer a flexible 30-day return policy for items in original, unworn condition. Whether you need a different size or a store credit, our team is here to ensure your shopping experience remains effortless.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, in their original packaging, and within the 30-day return window from the date of delivery.

• 2.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 3.
  Pack and Post

  Securely pack your items and attach the provided shipping label before dropping the parcel off at your nearest authorized postal location.

• 4.
  Receive Refund or Credit

  Once our warehouse team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.